PLDT: Inept… Arrogant… Anti-Poor!

pldt.001

It’s time to expose the real PLDT… so I’m sharing this horror story with all 633,761 readers of my blog.

It all started in the third week of October this year. For no reason at all, the PLDT telephone in my recording studio conked out — and along with it, its bundled DSL internet service.

I thought nothing of it.

(Clients can always call me on my cellphone, I assured myself.)

In my mind, the service interruption was just a minor glitch that would probably correct itself in a day or two.

I was wrong. Very wrong.

After a week, my courteous and soft-spoken recording engineer (who has been around since the Beatles wore short pants) requested for a visit from the service crew.

The customer service agent enthusiastically said “yes”.

Nobody came.

The busted landline and the useless internet connection were the last things on my mind because I was off to our yearly family vacation.

For the two weeks I was gone, my courteous and soft-spoken recording engineer (who has been around since the Beatles wore short pants) came to work promptly at 10 AM and stayed until 5:30 PM – specifically to wait for the PLDT service crew.

He waited for exactly 10 working days.

Nobody came.

I came home – recharged from my holiday – but my Hawaiian tan quickly melted when I found out that the fricking phone – and its bundled DSL internet service – was still dead as a doorknob.

I got extremely mad at my courteous and soft-spoken recording engineer (who has been around since the Beatles wore short pants) for being docile and not giving the wretched PLDT customer service people hell.

At this same period, we were moving house and most of my projects were on hold… so I told my courteous and soft-spoken recording engineer (who has been around since the Beatles wore short pants) to come to work every single day and do nothing but call PLDT customer service.

But this time, he has to start jotting down names and responses.

His log read:

11.17.14  & 11.21.14    Talked to Madel Capistrano. She promised to send a service crew.

11.18.14   Talked with J.C.Carpio. Promised to send a service crew.

11.24.14   Talked with Margie Cunanan and J.R. Cateron who volunteered that the technician assigned was Dondon Datinguinoo

Nobody came.

We finally got settled in our new place (an Ayala housing project) and my wife made a phone call to PLDT’s FIBR customer service to move their butt and install our house’s internet service pronto.

The service crew came immediately.

In the meantime, my courteous and soft-spoken recording engineer (who has been around since the Beatles wore short pants) is still waiting for the PLDT service crew to come to our place. Maybe it doesn’t help that my studio’s location is in the poorer side of Makati.

Elitist assholes.

MVP.001

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6 thoughts on “PLDT: Inept… Arrogant… Anti-Poor!”

  1. I realized in this country 1. there is no customer service for local companies in spite all those excellent call centers which are geared for overseas companies’ consumption 2. women who speak straight english with attitude get attention and prompt service 3. as you said location location location! There is ready service crew inside Ayala Alabang Village not only for PLDT but for Sky Cable, Meralco and what have you.
    So is your engineer who has been in your employ since the Beatles wore short pants still in your employ? 😉

    1. thanks for the insights. fortunately, i put great value in loyalty so my courteous and soft-spoken recording engineer (who has been around since the Beatles wore short pants) still has a job. 🙂

  2. I know someone who can help on this issue. Can you please send me your details like Account No.? Or, give us your contact number so we can have someone in PLDT to call you for assistance? You may also reach them through: customercare@pldt.com, PLDT HOME Facebook Page, or follow them at twitter PLDT_Cares. Hope this helps. 🙂 

    1. thank you for your help. the account # is 0179398249 & the phone is 8973047. appreciate your kindness.

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