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Never, ever, ever, ever, ever, ever, ever, ever hold your cupcake party at Malayan Plaza Hotel. Sogo would be a much better venue.

Isa, a teacher and an active Bible-study volunteer, is on the left standing

A terrible nightmare happened when my youngest daughter (Isa) and her friends decided to hold a cupcake party at a mickey mouse hotel called Malayan Plaza last night.

In honor of the group’s November birthday celebrants, they decided to get together and book a room at the hotel.

Big mistake.

Charged a fee of P5,000, they found the amount  worthwhile since the room also had a kitchenette. (Don’t be deceived by their youngish looks: though you’ll mistake them for high school students… they are actually well-educated, successful working girls, individually earning  above-average salaries.)

After paying, it was downhill all the way.

On their way up, they were accosted by an over-zealous employee who rudely informed them that the soda drinks they were bringing (3 family size Cokes) needed to be charged a corkage fee of P500 each.

The same with the food they were lugging with them.

My daughter reasoned that the hotel room’s kitchenette (with facilities to heat or cook food and to cool drinks) was a prime reason why the group chose Malayan.

Unmoved, the employee reiterated… it’s final: P400 per dish.

As they were settling into the room, hotel personnel barged right in – Metrocom style – and announced that they needed to make a headcount.

One of the rude employees forcibly opened the bathroom. (Thank God, no one was using it… or he’ll be behind bars now… or at some nearby hospital with a face needing major reconstruction.)

They left – but not before boldly announcing that another headcount was happening after an hour’s time.

My daughter and her friends left in a huff… and continued their cupcake party at home.

Bottomline: It’s okay for all hotels to have rules. But the crude, uncivilized manner the rules were enforced at Malayan Plaza is inexcusable.

Cancelling their license is something that should be seriously considered.

The management of the micky mouse hotel on Epal… este, Opal Street should apologize to the young girls. Individually. Immediately.

Or, suffer the wrath of a very angry parent.

You have been sufficiently forewarned.

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34 Responses to “Never, ever, ever, ever, ever, ever, ever, ever hold your cupcake party at Malayan Plaza Hotel. Sogo would be a much better venue.”

  1. IchuPicchu (@IchuPicchu) Says:

    i hope you do get a refund in full —since they did not tell these girls the ground rules, beforehand, they have been “deceived” into paying that Php5,000…*sigh* thanks for the head’s up! 🙂

  2. brattyboi Says:

    I remember haaving 2events in Malayan Plaza in the past. One Overnight Christmas party (where we were more or less 15 pax) and one birthday party where both had overflowing food and drinks! We did not experience any of what you mentioned. It makes me cringe to think of what happened to them. I believe that hotels and any of the sort should be a place of great comfort and service! They deserve an apology and a refund!

    • dennisgspot Says:

      unfortunately, the girls were all a bit on the shy, introverted side. saka mga bible-reading ladies.
      at hindi conyotic kasi. but i’m sure they’ll step up – after this experience. thanks for your words of encouragement!

  3. btfulstrangr Says:

    Your daughter should’ve checked-in at Discovery Suites – me and my family always get the BEST experience everytime we stay there! They also have this kitchenette complete with kitchen wares, (pots and pans and utensils, etc) and what we do is we buy our grocery THEN we cook inside our suites BUT they don’t charge us for corkage or whatever (cos that’s PRECISELY what the kitchenette is for… right?).

  4. Darrell Says:

    A room with kitchenette implies you can bring food in the room, right? Maybe the hotel staff took advantage of your daughter’s inexperience in this situation. And because of this, I agree: Malayan Plaza sucks big time. Thanks for the tip, bro.

    • dennisgspot Says:

      you’re right. inexperienced indeed: the girls don’t drink and have never gone clubbing.
      more into bible-studies and cupcakes. thanks.

    • elnegritoamante Says:

      I agree with Darrel’s point, it was highway robbery. Isauli ang ninakaw. Mas mahusay nga ang serbis sa Sogo, ha-ha.

  5. Jam maj Says:

    They got been doomed by the internet.

  6. she maala Says:

    thank you for sharing this. last year, our family spent 2 nights at the Malayan and we never had this experience. i guess the staff assigned at the time the girls checked in did some power-tripping, seeing that they are young and introvert. those hotel staff don’t deserve to be in the service industry. 😦

  7. Juriz Escritor Says:

    WOW! i am never going there! thanks for the info.. f*ck malayan plaza hotel! i hope they’re license to operate gets revoked!

  8. leo Says:

    Enough of these arrogant power tripping hotel employees. Hotels and motels should be aware by now that the misdeeds of their employees leaves a lasting and impression and can all be told over the internet. What happened to these poor girls is plain bullying.
    And bullies are all over certain establishments.
    In Microtel (Mall of Asia) for example, I witnessed a lady who was harshly asked by the front door guard if she was at the right place. She was shocked since she checked in with her Caucasian husband the night before and I was behind them at the check-in counter. Just because she was dark (morena) and plain looking, she was stopped from entering and was rudely asked. When she spoke perfect English, the guard backed off. But i saw him make a smirk behind her back. That goes to show that certain employees choose their prey to bully. Enough already!
    I encourage everyone who has been through bullying from arrogant employees to write about these in sites like TripAdvisor and Yahoo Travel blogs. Tell the world how an employee treated you so that these establishments learn to educate that arrogance has no place in world.

  9. leo Says:

    I say enough of these arrogant power tripping hotel employees. Hotels and motels should be aware by now that the misdeeds of their employees leaves a lasting and impression and can all be told over the internet. What happened to these poor girls is plain bullying.
    And bullies are all over certain establishments.
    In Microtel (Mall of Asia) for example, I witnessed a lady who was harshly asked by the front door guard if she was at the right place. She was shocked since she checked in with her Caucasian husband the night before and I was behind them at the check-in counter. Just because she was dark (morena) and plain looking, she was stopped from entering and was rudely asked. When she spoke perfect English, the guard backed off. But i saw him make a smirk behind her back. That goes to show that certain employees choose their prey to bully. Enough already!
    I encourage everyone who has been through bullying from arrogant employees to write about these in sites like TripAdvisor and Yahoo Travel blogs. Tell the world how an employee treated you so that these establishments learn to educate that arrogance has no place in world.

    • dennisgspot Says:

      you’re absolutely right… bullying – in any form – should never be tolerated. many thanks.

  10. ED Says:

    WOW, YOU DO THAT TO A GROUP YOUNG WOMEN IN CHICAGO, EITHER THE HOTEL GET SUED FOR ALOT OF MONEY OR THE EMPLOYEE’S GOT BEATEN UP BY THE WOMEN!

    • dennisgspot Says:

      for sure. but these girls are on the shy, introverted side… so i had to take on the challenge of exposing this scum bag, mickey mouse hotel. thanks.

  11. JoeyBee Says:

    so sad…i graudated BS HRM, im in the hospitality industry and thes kind of things makes me feel bad about what i do, power trip ang ginawa nila, panglalamang sa kapwa. first thing i learned in school with out guests/cusotmers we don’t have a job since they are the ones who pay our wages.

  12. glen puyat Says:

    ask for the general manager’s name, call him/her and complain!!! ask for refund. this thing should be acted upon ASAP. if nobody’s complaining for their poor services then this will happen again.

  13. loupargent Says:

    Well not everyone knows the rules they should at least hand them a pamphlet with all the rules and regulations or warned them before they go to their room. Also Hotel staff and or chambermaids are required to knock before entering a room (this is a must in all hotels unless its a third rate one) because you’re dealing with privacy here. I guess there should be a new rating for hotels like these not stars but poop.

  14. joe santos Says:

    Very true.. owner is MR. ALFONSO YUCHENGCO, same owner as RCBC BANK and LIFETIME PLANS which duped people into buying their educational plans and not serving them. swapang talaga yan..

  15. shrink2go Says:

    Yes…yes…some employees are indeed arrogant [and edgy]! Here’s praying that they be given the training in dealing with guests [and smiling at them]. They could have reminded these young CUPCAKE LADIES that the microoven is only FOR DISPLAY [Once it’s used, it’s considered SOLD!]

    Maybe, next time, the hotel management could have posted at the CONCIERGE in bold letters: NO PARTIES. NO GUESTS’ COUNT ABOVE TWO. ONLY TWO COLD COKE IN CANS ALLOWED [because you should purchase the third can from the room’s mini fridge].

    Anyway, HAPPY BIRTHDAY! What an insightful [and TERRIFYING] NOVEMBER!
    Be grateful that in your 20’s, you are gradually learning the truth that hotel rooms are not exactly meant for a birthday crowd of 15. That’s in fairness to what seemed to be overworked and rigid MALAYAN staff.

    Above all, God’s plans are larger than people and situations that we confront everyday. And, wonderfully, GOD’s PLANS are much much much bigger and more colorful and delectable than cupcakes.

    BUT always, cupcake birthdays shall be long-remembered. I am in my golden years now. How I wish I had one like you had. MWAH!

  16. gilbert Says:

    what do you expect from the hotel that is owned by the yuchengco group of companies.
    remember what they did to their Pacific Plans clients??????????????????????

    • Matt Angeles Says:

      true, I was a victim of that… now I have to work for my studies O.O and even worse, I study in Mapua, another Yuchengco group O.O They only care about money… O.O

  17. maritess Says:

    I am a mom, and if anything like this happens to any of my kids they would be lucky if an apology would suffice.
    Their staff probably thought it was just a display kitchen and were probably prison guards who are use to doing head counts every 2 hours.
    Ridiculous! it makes me furious .

  18. Pedrito T. Quiamjot Says:

    Hotel rooms when rented become the domain of the paying guest. It is a rule that guests can bring food and beverage inside the room. It maybe different when the items were consumed in the restaurant, lobby or public areas?

    Malayan Plaza committed a mistake. Whatever rules they have for corkage needs amendment. Aside from excessive at P500 per bottle, hotels charge only three times the cost of the bottle for corkage fees when brought inside a bar or restaurant. Or at least guests must be informed through a one liner in the Guest Registration Card, signed and conformed by the guest.

    Mr. Caloy Celdran is absolutely right. But lets give the management of Quantum to amend.

  19. Matt Angeles Says:

    ohmygosh, I go to the same church as them… I know Isa from one camp we were in together… was shocked to read that this was what happened to them… hayyy… Quality service should be given to everyone. They deserve a personal apology, although I would prefer a public apology… I wouldn’t have stood for that even if I am Christian. there’s a line you do not cross. I would’ve talked to the person in charge and demanded an apology and a refund and if they choose to give me a bunch of non-sense, I can see them in court.

  20. Matt Angeles Says:

    wrong person, I meant I know Nikki, Liz and Trina 😀

  21. Quantum Says:

    From Quantum Hotels & Resorts:

    We have read the blog and all related comments, but chose to settle the matter directly with the hotel guests involved before making a statement online. We have apologized personally with the group leader, who booked the room, and apologized directly to other group members through her.

    Our condo-tel policies did not justify the way our staff handled the situation, and for that, we are truly sorry. We express our sincere apology to the girls, as well as to their parents for having a bad experience at our hotel and have taken the necessary steps to correct and discipline the concerned staff.

    For clarification, the condo-tel is being managed by Quantum Hotels & Resorts, an independent managing company unrelated to Yuchengco Group of Companies. Quantum takes sole and full responsibility for operations, including this unfortunate incident.

    Rest assured, we take our guests’ concerns and feedback seriously, knowing that it is through them that we can continually improve our services. Thank you for taking time to bring this to our attention.

    Sincerely,
    The Management
    Quantum Hotels & Resorts

    • dennisgspot Says:

      thank you for your graciousness.
      you’d be as mad (maybe, even more) if it happened to your kids.
      just always remind your staff that – in your business – unforgettable, responsive service is everything.

  22. Alex Flores Says:

    I read somewhere that the hotel does not allow parties inside the guest rooms to give courtesy to the unit owners living at the hotel. But charging huge amount for bringing food? What the? That’s just power tripping and taking advantage of the guests. You’re right, what’s the purpose of kitchenette if you’ll be charged for the food you’ll be bringing. Thank you so much for the tip. Never ever gonna step into that hotel.

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